Easy Returns & Exchanges

Due to the nature of our products (intimate usage!- no one wants to use someone elses' toy!?), we cannot take returns or exchanges on the basis of a change in your preferences. Our staff have been trained to walk you through our inventory and the functionality of each product so as to ensure you make the most informed purchase. At the time of your purchase, the staff have reviewed these terms so as to ensure we're all on the same page!

If you purchased your product online, and hence may have had to make this decision on your own, again, we apologize that you are less than pleased with your purchase. We welcome you to contact us via email at webstore@pleasenewyork.com or call 718.788.6969 to ask for our guidance before making a purchase or for further questions on returns and exchanges.

Defective merchandise may be exchanged for replacement or store credit within 7 days of receiving your purchase. Please provide receipt for proof of purchase.

Some products are additionally covered under a manufacturer's warranty. Individual product information on warranty policies are provided at the time of your purchase. 

Note that certain manufacturers do not allow exchanges at the store level. If this is the case, your product has a unique product ID that you should register on the manufacturer's website to ensure that you are properly covered for defective concerns.

SHIPPING METHODS

Simply put, wherever pleasure is to be had, we will ship it there!

Our products are shipped in plain white mailers - that's discreet shipping in the most bland form! Just like our storefront and retail store, nothing about your package will scream S.E.X! out loud, even if you wanted it to.

All US orders will be shipped via USPS Priority Mail (takes 2-3 business days), unless you'd like it quicker! For all international orders, shipping will be via UPS to ensure that your purchase is delivered timely and protected by their delivery guarantee.